Monday, July 22, 2019 9:00 AM - Wednesday, July 24, 2019 5:00 PM
Introduction to CMMI for Services v1.3 - July 22-24
This three-day course in Fulton, MD is the definitive introductory course about the CMMI for Services model. Please contact firstname.lastname@example.org for more information or click the following to register: Registration Form Here! Course Information Here!
CMMI for Services adapts and extends proven standards and best practices to reflect the unique challenges faced in service industries. This set of guidelines also serves as a practical framework for achieving superior service quality, controlling costs, improving schedule performance, and ensuring high levels of customer satisfaction.
Introduction to CMMI for Services enables you to:
- determine how CMMI-SVC applies to your business context
- learn effective practices for defining, establishing, and managing service
- sustain your improvement
- prepare for next steps, such as an appraisal or certification
This course enables participants to:
- describe the components of the CMMI-SVC model and their relationships
- apply the model's process areas
- locate information in the model
The course is highly interactive and composed of exercises, discussion, and presentations.
Successful completion of this course requires that participants actively participate in classroom discussions and exercises in all three days, not missing any classroom time. This course fulfills a prerequisite requirement for many courses requiring an official Introductory CMMI course (e.g., Intermediate Concepts of CMMI, SCAMPI Lead Appraiser Training, and Understanding CMMI High Maturity Practices). This course also fulfills a prerequisite if you want to be a CMMI-SVC SCAMPI appraisal team member (ATM) or become a Certified CMMI Associate.
MOSAIC Technologies Group
8135 Maple Lawn Blvd
Fulton, MD 20759
Monday, 10 June, 2019